Best Western Plaza Hotel Saugatuck

You want to stay here! 1) Location is an easy 5 minute drive to beautiful white sandy Oval Beach on Lake Michigan (15$ to park. Arrive around 10 am if in high season to get a parking spot). I highly recommend the 1 mile nature dune walk from the beach. Steep stairs to walk, but appropriate for pre-elementary and older kids. 2) The owner works the front desk and is a man of integrity. Property cancelled my charge for a double booking a room at the site. The property is more of a 3 star, not 2 star quality-enjoy clean updated bathrooms, good ac, and a bed with only slight settling in the center. I will visit again in appreciation and support of this owner's honor. He provided a no hassle "do the right thing" resolution for me that cost him an unclaimed "no show" room the day before.

I loved that the staff was so friendly and the hotel was kept very clean. I was skeptical as I usually only reserve 3.5 star hotels or higher for trips like this. It exceeded my expectations certainly.

Room was spacious and stocked with towels, soaps, shampoo, coffees and condiments. Everything as expected. We didn’t make it to the complimentary breakfast (6 am-9:30 am), nor did we use the pool, so can’t comment on those things.

Although this is an older hotel, the room and lobby are very clean. The breakfast was included and it was excellent. The staff was very pleasant and accomodating. The location is minutes from downtown Saugatauck. Good parking and an EV charger were there.

The staff was very attentive. We couldn't figure out how to control the air conditioner, and we called the desk. The attendant came right up and was very helpful. So polite. I would definitely stay here again. We enjoyed the pool and hot tub.